Returns and Exchanges
We want you looking and feeling your best, thats why we believe in a strong returns and exchange system.
Orders may be returned up to 30 days after purchase. Returns must be unworn and undamaged — a quick try on is chilled, spin class and a sweaty run is less chilled. Questions? Get in touch
I want a Refund
1.Send us an email with your order number and email address at hello@upwear.co.za
2. Please indicate which items you would like returned and if possible, the reasoning.
3. You will get a confirmation email with the shipping guidelines once the return request is approved
I want an Exchange
1. Send us an email with your name, order number and what you would like to exchange at hello@upwear.co.za
2. We’ll reach out to you and check if your exchange is possible.
Please note that we do our best to process exchanges as we understand the importance of the right fit and/or look.
Questions
How do I return/exchange?
Send us an email with your order number and products that you would like returned. Please provide us the reasoning if you would like- this helps us learn and grow :)
You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
They must be in original condition. For clothing, unwashed and unworn.
Free gifts or promotional items are not returnable!
Are there any charges for return/exchanges?
Original shipping charges are non-refundable
You are responsible for the charges of the return shipping of both returns and exchanges.
Where do I ship my return/exchangeable item?
Please ship all returns or exchanges to:
Unit 103, 275 Beach Road, Sea Point. +270820919688
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once you are approved, your return will then be processed.
We want you looking and feeling your best, that's why we believe in a strong returns and exchange system.